Returns

We hope that you will be delighted with your jewellery from Julia Parry-Jones, but if you would like to return an item, we're happy to help.

 

For most online purchases, you have 14 days from receiving your order to let us know you'd like to cancel, followed by a further 14 days to return the item. Your statutory rights relating to faulty, damaged or misdescribed goods remain unaffected by our returns policy.

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To arrange a return, please contact info@juliaparryjones.co.uk and include your name, order number, address and reason for return. Please do not send the item back until we have confirmed the return and provided any necessary instructions.

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We recommend using a tracked postal or courier service, such as Royal Mail Special Delivery, and keeping your proof of postage. Return postage costs are your responsibility for change-of-mind returns. If an item is faulty, damaged or misdescribed, your statutory rights will apply, including any applicable rights to reimbursement of return costs.

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If you are located outside the UK and wish to return an item, you will need to complete a customs declaration form when sending the goods back. The items must be clearly and correctly declared as ‘RETURNED BRITISH GOODS’ to help prevent additional customs charges when they are re-imported into the UK. If an item is incorrectly declared and this results in customs fees, these charges may be passed on to the customer. Incorrect declarations may also cause delays in processing your return.

All returned items must be unworn and in their original condition and packaging. Please contact us for the return address and instructions.

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Upon receipt of your return, we will begin processing your refund or exchange.

If exchanging for another piece, the timeframe will depend on the availability of the new piece and whether it needs to be made to order. We will liaise with you directly about this.

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Refunds will be processed within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever occurs first, in accordance with applicable consumer law.

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PLEASE NOTE: For eligible cancellations, your refund will include the standard delivery charge originally paid. Any additional cost for a premium delivery option may not be refundable. Return postage costs for change-of-mind returns remain the customer's responsibility.

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The following items are excluded from refunds and exchanges unless they are faulty:

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• Customised items

• Bespoke commissions